Contacting us is easy-peasy. You can contact us for general enquiries – just fill in the form below. Or if you want to contact a specific shop, you can call them directly.

Frequently Asked Questions:

  1. What hours are the shops open?
    • Opening hours are on the shops page
    • Special opening hours (for example Easter opening hours or Christmas opening hours) get announced via our news pages
  2. How do I get to the Byker / Durham / Newcastle shop?
    • There are maps and full postal addresses for your A-to-Z City Map, and the post codes for your satnav / Google Maps on the shops page
  3. How do I donate a bike?
    • Any of our shops accept donations, but for preference please bring bikes to Byker rather than The Journey if you’re in Newcastle.
    • We also have a couple of volunteers who act as collection hubs for us in Berwick and Hexham
  4. Can you collect a bike from me?
    • Sorry, at the moment we don’t have a van. But we are working on this!
    • We do occasionally hire a van, but this is pretty infrequent. It tends to be used for shifting stock between Durham and Byker, and if we can add in a collection or two we do do this. Fill in the contact form below and we’ll see what we can do.
  5. How much do bikes cost?
    • Details are on the shops page. In general our cheapest bike is around £65-70. For that you get a basic bike that’s been professionally serviced and tested by a trained mechanic. The average price we sell a bike for is around £110 in Byker and Durham, and around £130 at The Journey – we tend to send the more bling bikes to the city centre location!
  6. Is Recyke y’bike a business or a charity?
    • Recyke y’bike is a charity, but one that doesn’t rely on grants for funding. We send 500 bikes a year to Kenya and The Gambia, work with over 40 volunteers (a significant proportion of whom are vulnerable adults), give away over 50 bikes a year to refugees, work with local schools, etc, etc. All this is funded through the sale of bikes in the North East. The bikes we sell provide low cost transport (which is also one of our charitable objectives), and have been professionally serviced.
  7. How do I get involved as a volunteer?

General enquiries

Feel free to get in touch by calling our railway arches head office: 0191 265 4197

Alternatively, just pop your details into this form, and we’ll get right back to you: